Developing and implementing systems to enable everyone in the business to “touch things only once” whenever possible, is a key to an efficient and effectively run business. Think about how much time is spent on a particular issue and how you can streamline it to be more efficient while being effective. One example would be instead of the staff handing you a note that someone called and then you have to call them back many times before reaching them, have the staff set a phone appointment while they are talking to the client. This is only one way to reduce wasted time and provide better client service. There are so many more. Have a mantra of “I only touch things once”.